2023-2024 Graduate Bulletin

Student Outreach & Support (SOS) Referral System

Student Outreach & Support (SOS) Referral Process

The Student Outreach & Support (SOS) referral is a process to submit information about a student who may be experiencing a challenging situation and needs help to connect to the appropriate resources. Each referral is reviewed and then assigned to a Case Manager to outreach to the student and develop a support planThis referral activates the appropriate University protocol to support both the individual and the campus community in maintaining their safety, health, and well-being. 

Please refer to our page on how to recognize and support student in distress  for examples of indicators of concerning behavior. Please also always error on the side of submitting a referral. It is important for our students and campus community that we receive this information in a timely manner. 

Additional signs include: 

  • Difficulties with family/home environment 

  • Difficulties with food security and housing 

  • Difficulties adjusting to the college experience 

  • Financial Concerns 

  • Relationship Concerns 

  • Student being unresponsive to multiple outreaches 

  • Witness to an accident 

If you know of a student who is experiencing a challenging time, we encourage you to submit a SOS referral through the online referral system. 

A note about privacy: 
As a part of this process, we work very hard to maintain privacy for students so they trust the work we’re doing. As a result, if you submit a referral, we do not generally report back or communicate with you about the details of how we’ll be working with individual students. 

A SOS referral is not for emergenciesIf there is an immediate threat to a student (either through self-harm or interpersonal violence) or the community, please call Campus Safety at 303-871-3000, or if dialing from a campus phone, 1-3000. 

If you have a concern about our referral process, please email sos@du.edu   

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