Student Complaint State Contacts
This list below includes contact information for all 50 states, the District of Columbia and US territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is licensed or required to be licensed. States, through the relevant agencies or Attorneys General Offices, may accept complaints regardless of whether the institution is required to be licensed in that state.
Alabama
Ron Leonard
Director of Special Initiatives
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104
334.242.2211
ron.leonard@ache.edu
Alaska
Tyler Eggen
Institutional Authorization Program Coordinator
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
907.465.6741
Tyler.Eggen@alaska.gov
Arizona
Lanna Dueck
Executive Director
Arizona SARA Council
2323 W. 14th St.
Tempe, AZ 85281
480.517.8226
ldueck.azsara@riosalado.edu
Arkansas
Alana Colburn
Associate Director of Private Postsecondary Education and Transfer Programs
Arkansas Department of Education- Division of Higher Education
101 East Capitol Avenue, Suite 300
Little Rock, AR 72201
501.371.2000
alana.colburn@adhe.edu
Colorado
Heather Delange
Director - Office of Private Postsecondary Education
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
303.862.3005
heather.delange@dhe.state.co.us
Connecticut
Sean Seepersad, PhD
Division Director of Academic Affairs
Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
860.947.1837
Sean.Seepersad@ct.gov
Emily Bjornberg
Senior Consultant
Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
860.947.1837
Emily.Bjornberg@ct.gov
Delaware
Leigh Weldin
College Success Program Coordinator
Delaware Department of Education
401 Federal Street, Suite 2
Dover, DE 19901
302.735.4193
leigh.weldin@doe.k12.de.us
aQuena Williams
Post-Secondary Education Specialist
Delaware Department of Education
401 Federal Street, Suite 2
Dover, DE 19901
302.735.4129
aQuena.Williams@doe.k12.de.us
District of Columbia
Terasita Edwards
Executive Director
Higher Education Licensure Commission
1050 First St. NE, 5th Floor
Washington, D.C. 20002
202.654.6128
terasita.edwards@dc.gov
Terron Scott, Ed.D
Deputy Director
Higher Education Licensure Commission
1050 First St. NE, 5th Floor
Washington, D.C. 20002
202.368.1136
terron.scott@dc.gov
Florida
Brady Lyon
Educational Policy Director
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399
Brady.Lyon@fldoe.org
850-245-3200
Sonia Browning
Administrative Assistant II
Commission for Independent Education
325 West Gaines Street, Room 1414
Tallahassee, Florida 32399
850.245.3210
sonia.browning@fldoe.org
Georgia
Magda Rivers
Deputy Director/GA-SARA Coordinator
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.2644
mrivers@gnpec.ga.gov
Patricia “Pat” Neri
Program Manager
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3235
GASARA@gnpec.ga.gov
Hawaii
Jayson Horiuchi
Program Administrator
Hawaii Post-Secondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
808.586.7327
hpeap@dcca.hawaii.gov
Idaho
Tamara Baysinger
State Authorization Manager
Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720-0037
208.332.1587
tamara.baysinger@osbe.idaho.gov
Illinois
Nkechi Onwuameze, PhD
Senior Associate Director for Academic Affairs
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
217.866.1429
sara@ibhe.org
Indiana
Ross Miller
Director of State Authorization and Reciprocity
Indiana Commission for Higher Education/
Indiana Board for Proprietary Education
101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
317.232.1033
rmiller@che.in.gov
Iowa
Lisa Pundt
Postsecondary Authorization Administrator
Iowa College Aid
475 SW Fifth Street, Suite D
Des Moines, IA 50309-4608
515.210.8563
lisa.pundt@iowa.gov
Keyli Keifer
Compliance Officer
Iowa College Aid
475 SW Fifth Street, Suite D
Des Moines, IA 50309-4608
515.971.2186
keyli.keifer@iowa.gov
Kansas
Jennifer Armour
Associate Director Academic Affairs
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
785.430.4288
jarmour@ksbor.org
Kentucky
Kathy Garrett
Director, State Authorization and Reciprocity
Kentucky Council on Postsecondary Education
100 Airport Road, Third Floor
Frankfort, KY 40601
502.892.3082
kathy.garrett@ky.gov
Ms. Jevonda Keith
Executive Director, Postsecondary Licensing
Kentucky Council on Postsecondary Education
100 Airport Road, Third Floor
Frankfort, KY 40601
502.892.3031
jevonda.keith@ky.gov
Louisiana
LeAnn Detillier
Assistant Commissioner for Program Administration
Louisiana Board of Regents
1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
225.342.4253
leann.detillier@laregents.edu
Maine
Michael T. Perry
Director of Higher Education & Educator Supports
Maine Department of Higher Education
23 State House Station
Augusta, Maine 04333-0023
207.441.1718
michael.t.perry@maine.gov
Maryland
Alexandra (Alix) Chaillou
Associate Director, Institution Review
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, Maryland 21201
410.767.3293
Alexandra.Chaillou@maryland.gov
Massachusetts
Alex Nally
Deputy General Counsel
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
617.994.6955
anally2@dhe.mass.edu
Tiamekia Cezaire
Paralegal and Regulatory Affairs Specialist
Massachusetts Department of Higher Education
One Ashburton Pl, Rm 1401
Boston, MA 02108
617.994.6963
TCezaire@dhe.mass.edu
Michigan
James R. Farhat
State Administrative Manager, Workforce Development, Postsecondary and State Approving Section
Michigan Department of Labor and Economic Opportunity
P.O. Box 30726
Lansing, MI 48909
517.256.8670
farhatj@michigan.gov
Alexander Henderson
Departmental Analyst, Employment & Training, Post Secondary & State Approving
Michigan Department of Labor and Economic Opportunity
P.O. Box 30726
Lansing, MI 48909
517.331.7565
hendersona18@michigan.gov
Minnesota
Andrew Wold
General Counself
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3965
Andrew.wold@state.mn.us
Kate McCartan
Institutional Monitoring Specialist
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3912
kate.mccartan@state.mn.us
Mississippi
Dr. Sheriece Robinson
Director of Regulatory Affairs
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
601.432.6336
srobinson@mississippi.edu
Missouri
Joshua Fischer
Program Specialist
Missouri Department of Higher Education and Workforce Development
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
Joshua.Fischer@dhewd.mo.gov
Montana
Joe Thiel
Interim Deputy Commissioner for Academic, Research, and Student Affairs
Montana University System
P.O. Box 203201
Helena, MT 59620-3201
406.449.9134
StateAuthorization@montana.edu
Nebraska
Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402.471.0030
Kathleen.Fimple@nebraska.gov
Nevada
Terina Caserto
Senior Analyst, Academic and Student Affairs
Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775.784.3442
tcaserto@nshe.nevada.edu
New Hampshire
Nicholas W. Marks, Ed.D.
Administrator for Higher Education
New Hampshire Department of Education
101 Pleasant St.
Concord, NH 03301
603.271.0257
nicholas.w.marks@doe.nh.gov
Laura A. Stoneking
Administrator
New Hampshire Department of Education
101 Pleasant St.
Concord, NH 03301-3494
603.271.4196
laura.a.stoneking@doe.nh.gov
New Jersey
Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., Floor 4
P.O. Box 542
Trenton, NJ 08625
609.984.3738
eric.taylor@oshe.nj.gov
New Mexico
Alicia Armijo
Constituent Services Coordinator & NC-SARA Coordinator
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
505.476.8411
Alicia.Armijo@hed.nm.gov
New York
Andrea Richards
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov
North Carolina
Terrence R. Scarborough, M.P.A.
Director of SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC
919.248.4667
terrence@saranc.org
North Dakota
Claire Gunwall
Director of Academic Affairs & Workforce Innovation
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
701.328.4140
claire.gunwall@ndus.edu
Lisa Johnson
Vice Chancellor for Academic and Student Affairs
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
701.328.4143
lisa.a.johnson@ndus.edu
Ohio
Matt Exline
Senior Director of Program Approval Operations
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
617.728.3095
mexline@highered.ohio.gov
Oklahoma
Elizabeth Walker
Coordinator for Academic Affairs Administration
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9154
lwalker@osrhe.edu
Stephanie Beauchamp, Ed.D.
Associate Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9399
sbeauchamp@osrhe.edu
Oregon
Veronica Dujon (Primary)
Director, Office Academic Policy and Authorization
Oregon Higher Education Coordinating Commission
3225 25th St. SE
Salem, OR 97302
503.508.1790
veronica.dujon@state.or.us
Rebecca Fuller (Secondary)
Operations & Policy Analyst
Oregon Higher Education Coordinating Commission
3225 25th St. SE
Salem, OR 97302
971.301.3455
rebecca.fuller@hecc.oregon.gov
Michael Ralls (Tertiary)
Education Program Specialist
Oregon Higher Education Coordinating Commission
3225 25th St. SE
Salem, OR 97302
50.979.6001
michael.ralls@hecc.oregon.gov
Donald O'Dell (Quaternary)
Compliance Specialist
Oregon Higher Education Coordinating Commission
3225 25th St. SE
Salem, OR 97302
503.807.6307
donald.odell@hecc.oregon.gov
Pennsylvania
Gina Wetten
Higher Education Associate II
Pennsylvania Division of Higher and Career Education, Access, and Equity
607 South Drive 3E
Harrisburg, PA 17120
717.265.7723
giwetten@pa.gov
Jennifer Stone
Higher Education Associate II
Pennsylvania Division of Higher and Career Education, Access, and Equity
607 South Drive 3E
Harrisburg, PA 17120
717.783.6786
jennstone@pa.gov
Puerto Rico
Neydaliz Vega
Economic Program Analyst
Puerto Rico State Department - Education Department
PO Box 9023271
San Juan, PR 00902-3271
787.722.2121 ext. 3809
nvega@estado.pr.gov
Rhode Island
Rebecca Ryan
Coordinator of Veterans Education and State Approving Agency
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, Rhode Island 02886-1304
401.736.1164
rebecca.ryan@riopc.edu
Jamie Wager
Program Specialist
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd
Warwick, RI 02886-1304
401.654.4953
South Carolina
Argentini Anderson, Ph.D.
Assistant Director, Academic Affairs
South Carolina Commission on Higher Education
1122 Lady St, Suite 400
Columbia, SC 29201
803.737.2276
aanderson@che.sc.gov
Yolanda Diane McCree
Senior Licensing Program Coordinator
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.856.0041
YMcCree@che.sc.gov
South Dakota
Katie Hubbart
Academic Affairs Specialist - South Dakota SARA Coordinator
South Dakota Board of Regents
306 East Capitol Avenue, Suite 200
Pierre, SD 57501
605.773.3455
Katie.Hubbart@sdbor.edu
Tennessee
Julie Woodruff
Senior Compliance Counsel, Regulatory Compliance Division
Tennessee Higher Education Commission
312 Rosa L. Parks Ave, 9th FL
Nashville, TN 37243
615.253.8857
julie.woodruff@tn.gov
Ryan Arrington
Regulatory Compliance Attorney
Tennessee Higher Education Commission
312 Rosa L. Parks Ave, 9th FL
Nashville, TN 37243
615.253.7465
ryan.arrington@tn.gov
Texas
Cathie A. Maeyaert, J.D.
Director – Private Postsecondary Institutions
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, TX 78711
512.427.6527
cathie.maeyaert@highered.texas.gov
U.S. Virgin Islands
Dr. Nigel Edwards
Vice Provost Enrollment Services
University of the Virgin Islands
2 John Brewers Bay
St. Thomas, USVI 00802
340.693.1150
Nigel.Edwards@uvi.edu
Dr. Pamela Moolenaar-Wirsiy
Vice President of Student Success and Innovation
University of the Virgin Islands
2 John Brewers Bay
St. Thomas, USVI 00802
404.444.4686
pamelamw@uvi.edu
Utah
Cynthia "Cyd" Grua
Office of the Commissioner for Higher Education
Utah System of Higher Education
Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah 84111
801.646.4768
cgrua@ushe.edu
Vermont
Cassandra Ryan
Director of Regulatory Compliance
Vermont Agency of Education
1 National Life Drive, Davis 5th Floor
Montpelier, VT 05620
802.595.2757
cassandra.ryan@vermont.gov
Virginia
Darlene Derricott
Director of Academic Services
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804.225.2621
DarleneDerricott@schev.edu
Washington
Sam Loftin, J.D.
Director of Consumer Protection
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
360.753.7866
samL@wsac.wa.gov
West Virginia
Lucy Kefauver
Director of Online Learning
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
304-205-6073
lucy.kefauver@wvhepc.edu
Wisconsin
Paige Smith
Chief Compliance Officer
University of Wisconsin System Administration, Office of Compliance & Integrity
1220 Linden Drive, Room 1840
Madison, WI 53706
608.265.2273
psmith@uwsa.edu
Wyoming
Rob Dennis
Chief Operating Officer
Wyoming Community College Commission
2300 Capitol Ave., 5th Floor, Suite B
Cheyenne, WY 82002
307.777.7013
rob.dennis@wyo.gov